Refunds & Returns Policy

Order Cancellations

If you have any questions about stock availability or lead time, please contact us at sales@ionemoto.com before placing your order.

• Cancellations due to lead time: Orders cancelled because of lead time will always be subject to a 6% cancellation fee.
• Cancellations after production has begun: Orders cancelled once production has started are subject to a 6% cancellation fee.

Returns

To request a return, please contact us within 30 days of receiving your order. Returns are not accepted more than 30 days after the delivery date.

To be eligible for a return, items must be unused, in resellable condition, and in their original packaging. Custom orders are not eligible for return.

Restocking Fees and Return Shipping

• All returns are subject to a 6% processing/restocking fee.
• Bodywork products are subject to an additional restocking fee of 10% to 20%. The exact fee is determined at iOneMoto's sole discretion based on factors such as the item's condition, level of customization, and resale demand.
• Customers are responsible for all return shipping costs.

Returns Outside the Return Window

Returns requested after the 30-day window are not guaranteed. Please contact us to discuss your individual situation.

Refunds

Approved refunds, less any applicable fees, will be issued to the original method of payment once the returned item has been received and inspected.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 10 days of delivery. We will repair or replace the item as quickly as possible.

Contact Us

For questions about cancellations, returns, or refunds, please email sales@ionemoto.com.

Shipping Policy

Before You Order

Many of our products are built to order, and stock levels and lead times vary. If you have any questions about stock availability or lead time, please contact us at sales@ionemoto.com before placing your order. Please note that orders cancelled due to lead time are subject to a cancellation fee (see our Refunds & Returns Policy).

Order Processing & Production

All orders are processed at the time they are placed. Because most products are built to order, production times vary. Please contact us for a specific lead-time estimate before ordering.

Shipping Methods

• Bodywork: Shipped via FedEx Ground.
• Smaller items: Shipped via FedEx Express.

Expedited Shipping

If you require faster delivery on a bodywork order, please email sales@ionemoto.com. Additional shipping charges may apply for upgraded service.

Damaged Shipments

If your order arrives damaged, please refer to our Refunds & Returns Policy for instructions.

Contact Us

For questions about shipping, stock, or lead times, please email sales@ionemoto.com.